Welcome to Cosplaynow Shop, where we bring your favorite characters to life with authentic costumes! We’re dedicated to ensuring your cosplay journey is seamless from order to delivery. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that customs fees and import duties are the customer’s responsibility and are non-refundable.
Returns & Exchanges Policy
Your satisfaction is our mission! If your cosplay gear doesn’t meet your expectations, our flexible returns and exchanges policy is here to help.
Returns & Exchanges Timeline
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
To be eligible for a return or exchange, your item must meet the following conditions:
- Items must be in original, unworn condition with all tags attached
- Original packaging must be intact and included
- No signs of wear, makeup, or alterations
- All accessories and original components included
⚠️ Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Wigs and hair accessories (due to hygiene concerns)
- Makeup and face paint products
- Custom-made or altered costumes
- Intimate apparel and bodysuits
- Items from final sale or clearance sections
Step-by-Step Return Process
Step 1: Submit Your Return Request
Within 15 days of receiving your order, submit a return request using our template below. Send your completed request to: [email protected]
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Cosplaynow Shop Team,
I would like to request a [return/exchange] for my order.
Order Information:
• Order Number: [Your Order Number]
• Order Date: [Date of Order]
• Items to Return: [List items with sizes/colors]
• Reason for Return: [Please specify – Size issue, damaged item, wrong item received, etc.]
Preferred Resolution:
□ Full refund
□ Exchange for [specify item and size if different]
□ Store credit
I confirm that the items are in original condition with all tags attached and packaging intact.
Contact Information:
• Full Name: [Your Full Name]
• Email: [Your Email Address]
• Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Wait for Authorization
Our customer service team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package your items securely with the original packaging and include the Return Authorization Number clearly on the outside of the package.
Ship to:
Cosplaynow Shop Returns
82 Parkes Road
Melbourne, AU 3000
Australia
Step 4: Processing & Refund
Once we receive and inspect your returned items (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Refund Information
Refund Timeline
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card Payments (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal Payments | 3-5 business days to process |
| Other Payment Methods | 7-14 business days for processing |
What’s Refunded
- Full cost of returned items
- Original shipping fees (if entire order is returned)
What’s Not Refunded
- Return shipping costs (customer responsibility)
- Original shipping fees on partial returns
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and process your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable cosplay items.
International Returns
As we serve cosplayers globally (excluding certain Asian and remote regions), international returns follow the same process. Please note:
- Return shipping costs are the customer’s responsibility
- Customs fees and import duties are non-refundable
- Return processing may take additional time for international shipments
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost and provide a prepaid return label if needed.
Need Help?
Our cosplay-loving customer service team is here to assist you!
Email: [email protected]
Response Time: 1-2 business days
Address: 82 Parkes Road, Melbourne, AU 3000
We’re committed to resolving any issues quickly because your cosplay transformation journey is important to us!
Note: This policy is subject to change. Last updated: December 2023. Your continued use of our website constitutes acceptance of these terms.
Thank you for choosing Cosplaynow Shop – where every costume tells a story, and every customer deserves exceptional service!