Last Updated: December 2023

At Cosplaynow Shop, we believe that just as every cosplay character deserves authentic representation, every customer deserves complete privacy protection. This policy explains how we collect, use, and protect your personal information when you visit cosplaynowstore.com.

1. Information We Collect

To provide you with the best cosplay shopping experience, we collect the following types of information:

Personal Information

  • Identity Data: Your name, username, or similar identifier when you create an account
  • Contact Data: Billing and delivery addresses, email address, and telephone numbers
  • Financial Data: Payment card details (processed securely through our payment partners)
  • Transaction Data: Details about payments and purchases you make

Technical Information

  • Usage Data: How you use our website, products, and services
  • Technical Data: IP address, login data, browser type and version, time zone setting
  • Marketing Data: Your preferences in receiving marketing from us

2. How We Use Your Information

We use your information to bring your cosplay dreams to life while maintaining the highest security standards:

  • Order Processing: To process and deliver your cosplay costumes and accessories
  • Customer Service: To provide support and respond to your inquiries
  • Personalization: To recommend costumes based on your browsing preferences (Demon Slayer, Medieval, etc.)
  • Security: To protect against fraudulent transactions and maintain website security
  • Marketing: To send you information about new products, promotions, and cosplay events (with your consent)
  • Improvements: To enhance our website and product offerings for the global cosplay community

3. Data Sharing and Disclosure

We treat your data with the same care we put into crafting our costumes. We only share your information with:

  • Payment Processors: Secure partners like Visa, MasterCard, JCB, and PayPal to complete transactions
  • Shipping Partners: Logistics companies to deliver your orders worldwide (excluding certain Asian and remote regions)
  • Service Providers: Companies that help us operate our website and business
  • Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve cosplayers globally, your data may be transferred and processed outside of Australia. We ensure all transfers comply with applicable data protection laws and maintain the same level of security described in this policy.

5. Data Storage and Security

Your security is as important to us as the quality of our costumes:

  • Encryption: We use industry-standard SSL encryption to protect your data
  • Secure Storage: Your personal information is stored on secure servers
  • Limited Access: Only authorized personnel have access to your data
  • Retention: We keep your data only as long as necessary for business or legal purposes

6. Your Rights and Choices

You have control over your personal information:

  • Access: You can request a copy of the personal data we hold about you
  • Correction: You can update or correct inaccurate information
  • Deletion: You can request deletion of your personal data, subject to legal requirements
  • Marketing Preferences: You can opt-out of marketing communications at any time
  • Account Management: You can manage your account information through your profile settings

7. Cookies and Tracking Technologies

Like the details on a premium cosplay costume, we use cookies to enhance your experience:

  • Essential Cookies: Required for website functionality and security
  • Analytical Cookies: Help us understand how cosplayers use our site
  • Marketing Cookies: Allow us to show you relevant cosplay content
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though this may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. Our costumes are designed for cosplayers of appropriate ages for each product category.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The “Last Updated” date at the top will indicate when revisions were made. Continued use of our website constitutes acceptance of these changes.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Email: [email protected]

Address: 82 Parkes Road, Melbourne, AU 3000

We’re committed to resolving any concerns quickly and fairly, because your trust is the foundation of every costume we deliver.

Thank you for trusting Cosplaynow Shop with your cosplay journey. We’re honored to be part of your transformation!